SmallBizGenius Analysis
Newvitality, specifically regarding their Ageless Male product, receives a highly negative review concerning order fulfillment and customer service. The reviewer expresses frustration over a missing order and perceived lack of support from Newvitality's customer service team.
Category Breakdown
Scores based on analysis of 1 recent reviews
Customer Service
1.0/10The reviewer expresses significant dissatisfaction with Newvitality's customer service, citing a lack of responsiveness and failure to resolve issues related to a missing order. The reviewer details a frustrating experience of providing order information multiple times without a satisfactory resolution, ultimately leading to the belief that the company lacks integrity.
1 reviews mention thisOrder Fulfillment
1.0/10The reviewer reports a significant issue with order fulfillment, stating that they did not receive a $79.00 order. The order was marked as "unfulfilled" in their order history, indicating a failure on Newvitality's part to deliver the purchased product.
1 reviews mention thisPros & Cons
Common Complaints
"I notified customer service and they said they'd "look into it"."
"I did not receive an $79.00 order."
"Their most recent emails are telling me they "don't have any record of purchases"."
"When I told them that my password didn't work to log in & when I changed my password my order history is gone."
"I am amazed that a company this size would think it in their best interest to do this."
Common Questions About Newvitality
Answers derived from customer review patterns
Is Newvitality legit and trustworthy?
Based on the single review available, there are significant concerns about Newvitality's legitimacy and trustworthiness. The reviewer experienced an unfulfilled order, poor customer service, and a perceived lack of integrity from the company. They reported difficulties in getting assistance and the company claiming to have no record of their purchases despite providing order history. This raises red flags and suggests caution when considering Newvitality for business or personal needs.
Based on 1 reviewsDoes Newvitality have good customer service?
The available review indicates a negative experience with Newvitality's customer service. The reviewer reported a lack of responsiveness and difficulty in resolving issues related to a missing order. They had to repeatedly provide order information, and the company ultimately claimed to have no record of their purchases, suggesting a lack of effective customer support.
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